Customer Policy

Terms of Service

Last updated: July 11, 2026

Order Information

By contacting VigorPlus Limited or placing an order, you agree to provide accurate product requirements, quantities, artwork, labeling instructions, and delivery information.

Quotation and Payment

Prices, lead times, samples, production details, and shipment terms must be confirmed in writing before production begins. To begin sampling or custom production, customers must pay either a 10% order deposit or the quoted single sample / template fee through Stripe.

Customer Rights and Responsibilities

Customers are responsible for ensuring that submitted designs, trademarks, labels, and product requests do not infringe third-party rights.

Order Refusal

VigorPlus Limited may refuse orders that are unlawful, incomplete, or not suitable for production, including counterfeit goods or unauthorized branded goods.

Policy Links

Please also review our Delivery Policy, Refund Policy, Cancellation Policy, and Privacy Policy.