Customer Policy

Delivery & Fulfillment Policy

Last updated: July 11, 2026

Delivery Timing

Delivery time depends on product type, sample approval, order quantity, material availability, packaging requirements, inspection requirements, and shipping destination. Estimated lead times are confirmed in the written quotation before payment.

Shipping Methods

We can support express delivery, air freight, sea freight, or customer-appointed logistics. Available shipping methods are confirmed according to destination, order volume, delivery timeline, and customer preference.

Shipping Costs and Duties

Shipping cost, customs duties, import taxes, and delivery responsibilities are confirmed with the customer before shipment. Customers are responsible for providing accurate delivery information and import documents where required.

Shipment Confirmation

Orders are shipped after production, packing, inspection, and payment terms are completed according to the written order confirmation.